Frequently Asked Questions
Find answers to common questions about PHG timepieces.
Order & Shipping
Q: How long does shipping take?
A: Standard shipping takes 3-7 business days within mainland China. International shipping takes 10-20 business days depending on destination.
Q: Do you ship internationally?
A: Yes, we ship to over 50 countries worldwide. International orders may be subject to customs duties.
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in original packaging.
Product Information
Q: Are your watches water-resistant?
A: Yes, all PHG watches are water-resistant to varying depths. Pilot Collection: 50m, Navy Collection: 50m, Field Series: 50m, Heritage Collection: 50m.
Q: What is your warranty policy?
A: We offer a 2-year limited warranty on all timepieces covering manufacturing defects.
Q: Do you offer battery replacement?
A: Yes, we offer professional battery replacement service. Contact our service center for pricing.