Return & Exchange Policy

Return & Exchange Policy

Last Updated: March 2026

We want you to be completely satisfied with your purchase. Here’s our return and exchange policy:

1. Return Policy

30-Day Return Period

You may return unused items within 30 days of delivery for a full refund. Items must be in their original packaging and unworn condition.

How to Return

  1. Contact our customer service at support@phgwatch.com
  2. Receive a return authorization number
  3. Pack the item securely in original packaging
  4. Include return authorization number and copy of receipt
  5. Ship to the address provided by customer service

2. Exchange Policy

30-Day Exchange Period

You may exchange items within 30 days of delivery for a different size or style, subject to availability.

3. Refund Policy

Refund Process

  • Refunds will be processed within 5-7 business days of receiving the returned item
  • Refunds will be issued to the original payment method
  • Shipping costs are non-refundable
  • You will receive an email confirmation when your refund is processed

4. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalized items
  • Items that have been worn or damaged
  • Items without original packaging or receipts

5. Contact Us

For return or exchange questions, please contact us:

Email: support@phgwatch.com