Shipping Policy
Last Updated: June 2026
Free Worldwide Shipping
We offer free shipping on all orders to every country we serve.
All duties, taxes, and customs fees are included in the product price —
the price you see is the final price you pay. No surprises at checkout or delivery.
1. Shipping Destinations
We ship worldwide to all major countries and regions, including but not limited to:
- Hong Kong, Taiwan (中国香港、中国台湾)
- Asia Pacific (Japan, South Korea, Singapore, Australia, New Zealand, etc.)
- North America (United States, Canada)
- Europe (United Kingdom, Germany, France, Italy, etc.)
- Rest of World
2. Shipping Costs
Free Shipping (Duties & Taxes Included) — Worldwide
All orders ship free of charge. There are no minimum order requirements.
All applicable duties, import taxes, and customs clearance fees are covered by PHG.
The checkout price is the all-inclusive final price.
3. Shipping Times
Order processing time: 1-2 business days after payment confirmation.
Estimated Delivery Times:
| Region | Estimated Delivery Time |
|---|---|
| Hong Kong, Taiwan | 5-10 business days |
| Asia Pacific | 7-14 business days |
| North America & Europe | 10-20 business days |
| Rest of World | 15-25 business days |
Note: Delivery times are estimates and may vary due to customs clearance,
local holidays, or unforeseen logistics delays. Times exclude weekends and public holidays.
4. Duties & Taxes
PHG covers all import duties, customs taxes, and clearance fees for every order, worldwide.
This is part of our commitment to transparent pricing — no hidden fees, no unexpected charges on delivery.
- Duties and taxes are pre-paid by PHG
- No additional payment required at customs
- DDP (Delivered Duty Paid) shipping for all international orders
5. Order Tracking
Every order includes full tracking:
- Tracking number sent via email once your order ships
- Track your order anytime on our website or the carrier’s platform
- Tracking updates typically appear within 24 hours after dispatch
6. Insurance
All shipments are fully insured against loss or damage during transit.
If your package arrives damaged or goes missing, we will replace it at no cost to you.
7. Contact Us
For shipping-related questions:
Email: support@phgwatch.com
We typically respond within 24 hours on business days.