Warranty Policy

Warranty Policy

Last Updated: March 2026

All PHG watches come with a two-year global warranty covering movement malfunctions and manufacturing defects.

Global Warranty

All PHG timepieces are covered by a two-year global warranty from the date of purchase, covering movement failures and manufacturing defects.

What Is Covered

  • Movement malfunctions
  • Timekeeping deviation beyond standard
  • Manufacturing defects in case, crown, or crystal
  • Waterproofing failure (under normal use)

What Is NOT Covered

  • Accidental damage (drops, impacts, water ingress, etc.)
  • Normal wear of straps and buckles
  • Unauthorized disassembly or repairs
  • Normal wear and tear (scratches, scuffs)
  • Damage caused by misuse or negligence
  • Battery replacement
  • Loss or theft

Warranty Service Process

Step 1: Contact Customer Service

Step 2: Submit Documentation

  • Proof of purchase (receipt or order confirmation)
  • Photos of the defect or issue
  • Warranty card (if applicable)

Step 3: Ship to Service Center

  • After receiving authorization, ship your watch to our service center
  • Note: Buyer pays return shipping. We cover reshipment.
  • We recommend using tracked and insured shipping

Step 4: Repair & Return

  • Repairs typically take 2-4 weeks
  • We will repair or replace defective parts at no charge
  • Repaired watches maintain the remaining warranty period

Contact Information

For warranty inquiries and claims:

  • Email: support@phgwatch.com
  • Mailing Address:PHG Service Center [Your Company Address] [City, Province, Postal Code] [Country]